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Family & Provider Resources

Family & Provider Resources

What Families Can Expect 
Our most important goal is supporting your family through challenging times. Even when we don’t have all the answers, we are committed to being here for you and your child and will make every effort to guide and connect you to the services that can help. You are also always welcome to call us and ask questions. 

For more information on the specific programs we offer, please visit their pages directly: School, Mental Health and Trauma, and Home-Based for each one. When you’re ready to take the next step, call us at (860) 643-2101 or through email at

Beginning Your Child’s Services at CCGC
When calling CCGC for the first time, you’ll be directed to our Intake Clinician to start the discussion around which programs and services might be a good fit for your child. During this call, it’s a good idea to be prepared to share some basic information such as name, date of birth, address and insurance information. Depending on what is decided by you and the clinician, you may decide to move forward and schedule an intake appointment. 

Intake Process
The intake process may look different across CCGC’s programs, but each one is an opportunity for you and your child to meet with a clinician for what we call an “Assessment”. This is the time for us to gather information about you and your child so the clinician will be asking a lot of questions. It will be helpful for you to be prepared to tell us what you and your child have been struggling with and how it has impacted everyone involved.  

Parent/Caregiver Appointments:  
You know your child best, so it’s important that you’re central in this treatment process. We try to give caregivers an opportunity to meet alone with the clinician to talk openly about their concerns about the child’s struggles, and you may be asked to complete some assessments or rating scales to help us better understand how your child is coping. From intake through discharge, we want you to be involved in care. 

Child/Youth Appointments: 
During your intake and assessment appointments, you and your child may meet with CCGC staff together, or our staff may meet with the child alone to continue the assessment, hear the child’s concerns and observe his/her behavior. This is often done by interacting through play and casual conversation in order to make sure that your child is as comfortable as possible. Our staff are trained on ways to engage children into the treatment process.  

Collaborating with others in the child’s life:  
During intake and throughout treatment, we may ask you to sign a release of information so that we can collaborate with other people in your child’s life. Pediatricians and school staff are often great resources for information about your child, and they can be a part of the support system for helping your child cope. 

Treatment Planning:
Following the assessment process, the therapist will share with you their diagnosis and assessment recommendations. Every child that continues care within one of our programs has an individualized treatment plan that outlines goals, as well as their strengths and weaknesses. We include you and your child’s input in the plan and review it periodically throughout care. Sometimes during assessment we may determine that there is a more suitable program in the community to meet your child’s presenting concerns. 

Agency Forms and Policies

Resources for Families

Understanding your child’s diagnosis can be overwhelming, and there is a lot of information out there. It can be hard to know what’s useful, so here are some resources and websites that we find most helpful. 

Information about Children and Families

Community Supports for Families

Local Youth Service Bureaus